The People Puzzle: Assembling a High-Performing Team in a Digital World

JTN Article

The People Puzzle: Assembling a High-Performing Team in a Digital World

Organizational success, nowadays, depends on bright minds working together collaboratively. We need to shift focus from staff competing with one another to be the employee of the month, to grooming outstanding individuals who are now measured by their capacity to lead and impart their skills to the rest of the group.

In today’s fast-paced business landscape, building a high-performing team does not mean gathering random skilled people together and hoping great things will unfold on their own.

Crafting a high-performing team means looking for individuals who complement and coordinate with one another, communicate well, and work consistently as a whole to achieve shared organizational goals.

In this article, we’ll talk about what makes a high-performance team, how to assemble one, and ways to equip your team with the right tools to face today’s digital world. Let’s begin.


Why is it important to form an efficient team for business success? A high-performing team creates positive impacts on a business’s growth. First, it increases efficiency and productivity. When a team is aligned and their motivations match, they understand their role better, and they can function well. This results in making better decisions and producing deliverables more accurately.

Second, having a high-performing team allows creativity to flow more compared to just assigning one brain to do the task. Innovative ideas can be pooled easily with diverse intellects bringing together a fresh take on the task at hand, along with a more objective approach.

In addition, building a team that performs efficiently contributes to achieving outstanding results and meeting organizational goals. This translates to boosting the company’s reputation, market position, and capacity to grow and expand.

There are several complexities and challenges of team-building in the digital world today. One of the most prominent is the capacity to create and manage a remote team. The global pandemic has shifted the focus from mandatory daily face-to-face interaction to flexible work hours and locations or a hybrid team setup.

Organizations have faced a variety of complexities including communication barriers, time-zone differences, and blurred boundaries between work and personal life. Non-verbal cues and spontaneous interactions that have been the foundation of trust and work bonds in an in-person work setup have become limited or absent.

Despite these challenges, many organizations make use of cutting-edge tools, strategies, and measures suitable for team-building in today’s digital era. This results in higher employee engagement and motivation that encourages collaboration and builds overall team morale.

Understanding the Elements of High-Performing Teams

High-performing teams have unique characteristics that help create a dynamic group that consistently delivers high-quality results. Here are some of the qualities that set them apart from other teams:

  • They have a shared vision of clear goals. Members of high-performing teams work closely together because they have common goals. They are all trying to achieve objectives that make them aligned with one another, motivating them to act as a single entity.
  • They recognize one another’s contributions. Despite their differences in expertise and experience, a high-performing team identifies its functions and responsibilities with transparency and focus. This helps them play a part in a team that makes the most out of their roles.
  • They exercise transparent communication. Despite being members of a remote or hybrid team, individuals often share ideas, learnings, and constructive feedback with one another. They are empowered with a sense of trust and comfort because they are at ease with communicating with one another and with their stakeholders.

But what drives their innovation and sets them apart from other teams? Diversity and inclusivity play important roles in boosting team performance. Teams that perform well are not composed of people with only one set of skills. They are combined strengths, personalities, and approaches from multi-skilled adaptable individuals. The diversity they practice helps them solve problems faster, contribute more ideas, and connect more with clients and customers.

Because of the diverse mix of the members that make up the team, they create their own dynamic culture based on different backgrounds. They have unique ways of seeing, analyzing, and addressing things that can not only improve work styles and increase productivity but also attract more talent, which is beneficial for the company.

Talent Acquisition and Retention in the Digital Age

Building a high-performing team starts with talent acquisition, and with the technology available today, finding the right candidates can make a huge difference.

With the digital-age hiring process focusing more on individuals instead of companies, acquiring talent requires more effort from hiring managers. They need to compete with other organizations to source and retain potential employees that would fit the job description. Although it makes the application more accessible and enticing for the applicants, they often find the process overwhelming with all the job roles, reviews, and company information available with just one click.

Some applicants regret their decision to accept offers from enticing hiring managers offering competitive packages.

The challenge for human resources today lies in the need to convince talented individuals to make a choice confidently not based on the hiring manager’s charm in hard-selling the role, or because the salaries are above their expectations. Candidates should rather be encouraged to examine whether or not they are aligned with the company’s vision and could fit with the team.

Aside from finding reasons to help potential employees be more engaged, HR should also be able to make use of digital tools to find individuals who are not actively job-seeking. Other than those who are trying to find employment, there are also skilled individuals who may not have educational competence but are successful in their own right. Such individuals may be open to accepting the right offer.

To retain top talent, they should be able to present transparency as early as the hiring process. It may be good to ask if the organization’s management style, structure, and culture are the same as the applicant expected because they may have a different view of what is being offered. This way, their assumptions can be clarified and they will know their expected place within the organization’s priorities, making it easier to align their goals and match these with the other members to form a high-performing team.

The Power of Effective Communication

During the pandemic, organizations were forced to utilize digital tools to communicate with their teams remotely working from their homes. The situation has not changed much today as more and more platforms have become available for teams to meet virtually, collaborate, and create work across the globe.

Effective communication has become a pillar in today’s digital working environment. It has made businesses more open with data availability 24/7, and operations working on the other side of the world while you sleep. With digital channels ranging from simple emails to productivity tools, cloud forums, and video messaging software, remote teams are using non-traditional online tools that make communication more efficient, anytime from anywhere.

Is having effective communication relevant to building a high-performance team? When digital communication tools enhance organizational productivity and collaboration, the answer is yes.

  • It helps in executing change management procedures and makes implementing them possible because of the flexible working environment.
  • It opens opportunities for giving positive and constructive criticism that allows individuals and teams to develop their skills and grow their talents.
  • It points the team in the right direction. Whether working on an ongoing project or a client modification, keeping healthy lines of communication open simplifies the process of identifying where the team should be heading.
  • It enhances working relationships and builds strong morale. When team members feel they are listened to, they feel recognized and appreciated so they are more motivated to take on their work. This results in higher productivity and more cost-effective work.

Utilizing digital communication tools helps promote collaborative environments which suit thriving high-performing teams. With the help of accurate, real-time information, teams find more means to excel in their work, inspire creativity, and increase the organization’s overall ability to adapt and innovate.

Cultivating a Positive and Productive Team Culture

After ensuring you hire the right people and finding ways to strengthen digital communication, fostering organizational culture also facilitates the creation of a high-performing team. Nurturing a positive work environment creates a trickle-down effect that boosts satisfaction, productivity, and the overall success of the organization.

To invite a positive outlook in the workplace, actionable ways should be demonstrated instead of just reading them from a database or piece of promotional material. It should be made visible and observed by all team members so that it would be easier to imitate and imbibe individually.

Second, organizations should create methods to support and inspire employees so they will be more committed to delivering quality work. When people are satisfied with the way things are at work, they tend to put more effort and energy into what they are doing, thereby increasing their motivation and performance.

Healthy competition may seem harmless but with today’s aggressive business strategies, it will always be an obstacle to creating a high-performing team. Instead of encouraging petty conflicts and corporate rivalry, open opportunities that focus more on collaboration. This does not necessarily mean team-building and constant group video calls to talk about what needs to be done. It should be more centered on implementing strategies that invite people to work together.

A good exercise of digital collaboration is the production of a shared digital channel for business processes, records, and other data that is accessible to everyone. This is when the purpose of their combined efforts is to achieve a common goal – that of creating an efficient solution for storing information.

Another way to promote a supportive work environment is to foster continuous learning and growth. Teams that celebrate together, whether after a new project or small milestones, value the hard work put into completing the task. While they appreciate small wins, high-performing team members also recognize their mistakes and learn from them. They make time for training, performance evaluations, and other chances to further educate and grow themselves among peers within the organization.

Leveraging Technology to Enhance Team Performance

The digital age has paved the way for hybrid teams to use technology for efficiency and productivity. With today’s market offering dozens of different online tools, it is essential to identify which will greatly enhance team performance, yield consistent profitable results, and help improve business processes.

Here are a few things to consider when selecting suitable technology for your team. It should:

  • Streamline assignments through real-time updates on files and communication which allows them to connect even in varied geographical locations.
  • Empower remote teams as they have more control over their flexibility and work-life balance.
  • Automate workflows so it moves forward from assigning tasks to verification and approval, which can be monitored, adjusted, and confirmed even on off days.
  • Measure and analyze data for reporting and sharing valuable insights that can be benchmarks for strategic planning and business development.

While these are advantages that the right tech stack can bring to your organization, it is also crucial to ensure team members are properly trained to utilize the tools so they will serve their purpose and be used to their maximum potential. However, bear in mind that too much dependence on technology will affect human connections built by interaction and cooperation.

By properly navigating the challenges and opportunities that technology brings to the organization, high-performance teams will be easier to form, develop, and maintain.


Having a high-performing team is essential for organizations to stay competitive in today’s evolving digital business landscape. Part of the journey is to exercise an understanding of the team’s unique characteristics, devising hiring processes that can attract the right talent while improving retention, looking out for ways to streamline communication, nurturing a positive work environment, and harnessing technology that fits the organization’s demands.

Building high-performing teams does not happen overnight. They need to be showered with support, energy, and effort to constantly thrive. By continuously empowering your team members through the use of technology, transparent business vision, and embracing a non-toxic work culture that is aligned with their personal career objectives, they become more engaged and motivated. This will lead to goal-oriented teamwork that delivers quality results.

The People Puzzle: Assembling a High-Performing Team in a Digital World
Kaitlyn Myers

Kaitlyn is a member of the training team at JTN Group in New York. She's a master facilitator with experience leading workshops & training programs for SMBs through to Enterprise organizations. Learn about JTN Group here.


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