Like almost everything else in the world of work, leadership paradigms evolve over time. The old image of a boss meting out orders to their subordinates is long gone. In the modern workplace, a strictly hierarchical and authoritative approach to leadership has been replaced by a new, more effective model. Modern leadership is based on collaboration, coaching, and empowerment.
This shift in thinking has been many years in the making, but became especially pronounced following the covid-19 pandemic, when millions of people worldwide began to seriously reconsider their lifestyles, their careers, and what they want from a job. Employees today value autonomy, recognition, and opportunities for growth - this is especially true among Millennial and Gen-Z employees, who are quickly becoming the largest segment of the workforce. Employers who understand this and manage their people accordingly will be the ones that thrive in a highly competitive marketplace.
One persistent workplace behavior that undermines effective leadership is micromanagement. While strong leadership boosts employee engagement and productivity, micromanagement drains morale and can cost your business both money and talent. This article will explain how to shift away from a practice of micromanagement and toward one of empowerment in your organization.
Micromanagement is a management style characterized by excessive desire for control over a task or project. Micromanagers rely on authority rather than leadership to oversee their employees.
Micromanagement might result from neuroticism or fear of relinquishing control. Micromanagement can sometimes be the manifestation of good intentions poorly executed, such as a manager who is “helpful” to a fault. Some managers do not believe that their employees have the skills necessary to do their jobs well. In the worst cases, a supervisor’s ego can be the root cause of their micromanaging tendencies, as they believe others’ skills and opinions are inferior to their own, and they want all projects done according to their own vision. Sometimes, micromanagement is a cultural problem wherein middle managers face unrealistic expectations from their superiors, and end up micromanaging their own teams as a result.
Micromanagement has been proven to have a detrimental effect on employee morale and productivity. Research has shown that micromanagement has the following effects on employees:
Micromanagement is not only bad for morale, it’s also bad for your bottom line. Burnout, stagnation, and poor organizational culture are among the top reasons for employee turnover, and turnover is an expensive problem to have. Micromanagement is a sure way to cause your most competent and talented employees to look elsewhere for a role where their skills and contributions will be valued. And, micromanaging stifles the creative problem solving and innovation that is absolutely crucial for your organization to compete and thrive.
Furthermore, micromanaging your staff is a poor use of time and resources that would be better spent driving your organization’s success. The practice creates bottlenecks in project timelines and slows productivity. To be sure, there are times when a manager should get involved with employee workflow on a particularly critical task or unusual client request, but these ought to be the exception, not the rule. When you invest in your employees and empower them with the tools and support they need to do their jobs well, you can spend less time looking over their shoulders and more time looking forward toward the future.
Some might assume that the ideal alternative to micromanagement is delegation, but there is an even better strategy: empowerment. To empower your employees is to give them autonomy and control over their own work while providing them with the tools they need to be successful, and removing obstacles that might get in their way.
Empowered employees are an asset. Employees who are empowered are more engaged and invested in the success of your organization. Empowered employees have the skills, resources, and support they need to do their jobs well without a supervisor’s intervention. They take ownership of their work and exhibit initiative and accountability. Empowerment is the difference between an employee who does what they’re told and one who helps your business thrive.
In the modern workplace, it’s not enough for innovation to come from the top, down. Employees at all levels of the organization must be empowered to collaborate with one another, develop creative solutions, and question business as usual. Make no mistake, empowering your employees is not about catering to their desire for more autonomy; it is critical to the long term success of your business.
Transitioning from micromanagement to empowerment begins with honest self-reflection. As a leader, you set the tone for your organization. Therefore, enacting any kind of cultural or practical change has to start with you - ego aside.
To chart a path forward, start by gathering data. Seek candid, constructive feedback from managers and employees within your organization to get a better understanding of where the pain points are. Ask for specific examples.
Then, you can begin implementing new practices and processes that empower your employees to take control of their work.
So, what does empowerment look like in practical terms? There are different kinds of empowerment. You can empower your employees by equipping them with the tools and resources they need to be effective in their roles, whether that means access to information, connection with the right people, or time to work uninterrupted. You can empower your employees to make decisions about their priorities, their workflow, and their goals. You can empower your employees to make a difference at your company by encouraging them to pitch a new idea or propose a new process. You can empower your employees to design their careers and their futures by providing coaching and professional development.
Empowerment is not just a set of practices, it is inextricably linked to your company culture. A healthy and empowering workplace culture is one based on shared accountability, innovation, collaboration, trust, respect, inclusion, and communication.
Communication - Open, multi-directional communication is essential for employee empowerment. Clearly communicate expectations or requirements so that your employees can do their work without constant oversight. When employees understand what is needed, micromanagement is not necessary. Give clear, ongoing feedback and recognition. You might schedule a weekly or biweekly meeting with your individual team members to check in on progress rather than monitoring their progress daily. And, seek feedback from your employees on a regular basis in formal and informal ways.
Psychological safety - In a culture of psychological safety, employees can raise concerns or questions without fear of backlash. They can take responsibility for mistakes without fear of being berated in front of their colleagues. Creating a culture of psychological safety empowers your employees to take calculated risks and to speak up when something doesn’t sit right.
Professional development - Continuous learning and development are key components of an empowerment culture. If knowledge is power, then empowering your workforce means investing in their continued learning. Professional development activities, conferences, seminars, upskilling, leadership opportunities, and promotion. Facilitate coaching, mentorship, and professional development planning with regular performance meetings. One of the best ways to retain talent is to give that talent room to grow and flourish within your organization.
So, how do you know if your new strategy is working? To measure the success of your efforts, management and human resources professionals should look to qualitative and quantitative data. Qualitative data comes in the form of feedback from your workforce. Utilize feedback and surveys to assess employee satisfaction and engagement levels. Quantitative data might include internal statistics on retention and attrition, turnover, absenteeism, and other signs of employee disengagement. Over the course of time, you might also look to broader KPIs and metrics on productivity to assess the efficacy of your new management strategy.
It is important to approach this transition with flexibility and adaptability in implementing new empowerment strategies. Expect that your strategies may change and evolve over time as you glean more insights about what works.
One of the hallmarks of a good leader is the willingness to learn and adapt in order to better serve those they lead.
When shifting away from micromanagement and toward empowerment, remember that empowerment is not just about delegating tasks, it is also about delegating decision-making power. It is about trust and support. Effective leaders help their employees to be the best they can be, and that will have a ripple effect across your entire organization.
Micromanaging robs you and your company of the talent you worked so hard to attract and retain. You didn’t invest all that time and energy just to hire a mindless automaton. Trust that, given the right tools and support, your employees will reach their full potential (and allow your organization to reap the rewards). Empowering your employees is one of the most important investments you can make in the future success of your company.
The leadership model of the future is one in which managers and employees have a mutual partnership. It is a relationship built on trust, collaboration, and the pursuit of a common goal. Empowering your employees is an investment in their growth, and ultimately an investment in the future of your organization whose success will depend on a highly engaged workforce.